ServiceNow Test Management 2.0 is a comprehensive testing tool within the ServiceNow platform that streamlines the manual testing process. It provides a centralized hub for managing test plans, test cases, test execution, and defect tracking, enabling efficient and effective testing of ServiceNow applications.

Key Features and Benefits:

• Test Plan Management: Create detailed test plans outlining the scope, objectives, and resources required for testing.
• Test Case Management: Develop well-structured test cases with clear steps, expected results, and test data.
• Test Execution: Execute test cases manually, capturing actual results and comparing them against expected outcomes.
• Defect Tracking: Report and track defects discovered during testing, assigning them to responsible teams for resolution.
• Reporting and Analytics: Generate comprehensive reports on test coverage, execution status, defect metrics, and other key performance indicators.
• Integration with ServiceNow Modules: Seamlessly integrate with other ServiceNow modules, such as Incident Management and Change Management, for end-to-end traceability.
• Customization and Flexibility: Tailor Test Management 2.0 to your specific testing needs through configuration options and customization capabilities.

Manual Testing Process:

1. Test Planning:
   • Define the scope of testing, including the modules or features to be tested.
   • Identify testing objectives and success criteria.
   • Determine the resources required, such as testers, test environments, and test data.
   • Create a comprehensive test plan in Test Management 2.0.
2. Test Case Design:
   • Develop detailed test cases covering various scenarios and use cases.
   • Include clear steps, expected results, and test data for each test case.
   • Organize test cases into test suites for better management.
3. Test Execution:
   • Assign test cases to testers based on their expertise and availability.
   • Execute test cases manually, following the defined steps and recording actual results.
   • Compare actual results with expected outcomes and report any discrepancies as defects.
4. Defect Tracking:
   • Report defects in Test Management 2.0, providing detailed information about the issue.
   • Assign defects to responsible teams for investigation and resolution.
   • Track the status of defects through their lifecycle, from creation to closure.
5. Reporting and Analysis:
   • Generate reports on test coverage, execution status, defect metrics, and other key performance indicators.
   • Analyze the test results to identify areas for improvement and inform future testing efforts.

Best Practices for Effective Manual Testing:

• Clear Test Plans: Develop well-defined test plans that outline the scope, objectives, and resources required for testing.
• Comprehensive Test Cases: Create detailed test cases that cover various scenarios and use cases.
• Efficient Test Execution: Execute test cases systematically and efficiently, capturing accurate results.
• Effective Defect Tracking: Report and track defects promptly, providing clear information and assigning them to responsible teams.
• Regular Reporting: Generate regular reports to monitor test progress, identify trends, and make data-driven decisions.
• Continuous Improvement: Continuously review and improve your testing processes based on feedback and lessons learned.

By following these guidelines and leveraging the capabilities of Test Management 2.0, you can effectively conduct manual testing for ServiceNow applications, ensuring their quality and reliability.